Privacy Policy

Dr Chen Dermatology Clinic (“we”, “our”, “the clinic”) respects your privacy. This policy explains how we collect, use and protect personal data submitted through this website, in line with Singapore’s Personal Data Protection Act 2012 (PDPA).

What we collect

When you use the enquiry or appointment forms on this website, we collect only the information you choose to provide:

• Name
• Email address
• Phone number
• The content of your message or enquiry
• Where relevant, your indication of insurance or preferred appointment time

We do not collect medical or health information through this website. Please do not include sensitive medical details in the online forms.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry
• Arrange or confirm an appointment
• Provide the information you have requested

By submitting a form, you consent to us contacting you for these purposes.

How your information is handled

Form submissions are transmitted securely and delivered to our clinic email inbox through a third-party form-delivery service (Web3Forms), which acts only as a conduit and does not use your data for its own purposes. Our website is served over an encrypted (HTTPS) connection.

We do not sell, rent or trade your personal data, and we do not share it with third parties for marketing. Information may be handled by clinic staff strictly for the purposes above.

Cookies and third-party services

This website does not use advertising or tracking cookies. Some page features rely on third-party services — Google Fonts (typography) and an embedded Google Map (clinic location) — which may receive standard technical request information such as your IP address when those features load. These are used only to display the page.

How long we keep it

We retain enquiry and appointment information only for as long as needed to respond to you and to keep reasonable business records, after which it is deleted or anonymised.

Your rights under the PDPA

You may, at any time:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Withdraw your consent to further contact

To make any such request, please contact us using the details below.

Contact us